These terms and conditions outline the rules and regulations for the use of MedLux International’s Website. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.   Company Information MedLux International is a registered company, (number PVT-5JU7AM5), incorporated in Kenya. Its registered and principal office is 761 Lenana Road, Kilimani, Nairobi, Kenya.   Copyright All content on this website is copyright © MedLux Limited. Please see our copyright notice for more information. MedLux Limited and/or its licensors are the owners of the copyright and database rights in the site, except where specifically stated otherwise, including content data, design, graphics, text, images, software and underlying source codes. MedLux Limited is the owner of all trademarks, service marks, trade names, logos and devices appearing on the site, whether registered or unregistered, except where specifically stated otherwise.   Use of Information including Cookies We do not collect information about individuals, except where this is specifically stated and detailed within our Privacy Policy. We may share overall visitor trends and other generic information collected on this website with third parties but we do not pass on any personal details or personally identifiable information without your specific consent.   Email Enquiries Where you request clinical information from us concerning services at MedLux Limited this will be transmitted back to your email address unless you explicitly request that we convey it through a different medium e.g. by post. Whilst MedLux Limited makes every effort to ensure its Internet infrastructure is secure, email is inherently unsafe and the Clinic can take no responsibility for transmitting data electronically.   Processing your Enquiries Medical details you send to us electronically for assessment of your condition, arrangement of appointment or any other purpose may be transmitted to Consultants with admitting rights at MedLux Limited for their professional opinion.   Services and Payment We will supply the Services to you as set out in the Admission Letter, and which details the care and treatment which you will receive from us. The Admission Letter will also state the procedure price and any appointment or admission dates. We will make every effort to provide the Services on the date that we have set out in your Admission Letter. However, we cannot promise this and we reserve the right to refuse your admission for any reason or to cancel or change the date of your admission. There may be delays or cancellations for any reason, such as because of an event outside our reasonable control, for operational or technical reasons or because your consultant does not think it is in your best interest for medical reasons. Where this happens or where we refuse admission, we will try to give as much notice to you as possible and any advance payment you have made for Services that have not been provided will be refunded to you. The decision as to whether you are fit for discharge rests with your consultant. Should you wish to stay in the Hospital after you have been declared fit for discharge the hospital’s standard charges will apply and you will be invoiced separately. If you discharge yourself against the advice of your consultant no further services will be provided and no refund will be given if you leave the Hospital earlier than expected. We will need certain information from you that is necessary for us to provide the Services, and this can be asked for by anyone involved in your care or treatment, including by our staff at the Hospital, by your consultant or other medical professional or in your Admission Letter. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we may not be able to provide you with a full range of Services, and that could mean being unable to see you at our Hospital. Of course, if we are unable to provide the Services to you, you do not have to pay for the Services that we have not provided, but this does not affect your obligation to pay for any invoices we have already sent you for any Services we have already provided. Any advance payment you have made for Services that have not been provided will be refunded to you. If you do not pay us for the Services when you are supposed to, we may not provide any remaining Services to you with immediate effect until you have paid us the outstanding amounts.   Warranty MedLux Limited tries to make sure that information contained on this Website is as accurate as possible. However we give no warranty of any kind regarding the Website. MedLux Limited does not warrant the accuracy, completeness, currency, or reliability of any of the content or data found on this Website and MedLux Limited expressly disclaims all warranties and conditions, including implied warranties and conditions and those arising by statute or otherwise in law or from a course of dealing or usage in trade. Information contained within this website is for information purposes only. If you have any questions or concerns relating to your health you should consult a healthcare professional. Hypertext links enable you to access other Websites on the Internet not owned by MedLux Limited. In providing these links, we do not endorse in any respect the contents of any other Website, not do we accept any liability for any such contents. We will have no liability in respect of any material hyper-linked to our Website which includes, but is not limited to, material that may be misleading, inaccurate, defamatory, threatening or obscene or otherwise not in accordance with applicable law or regulations in force from time to time.   Liability MedLux Limited assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer or other equipment or other property on account of your access to, use of, or browsing in the Website. In no event shall MedLux Limited be liable for any injury, loss, claim, damages, or any exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including but not limited to lost profits or lost savings) whether based in contract, tort, strict liability, or otherwise. The entire risk as to the quality, performance and use of this Website is with you. Any communications, messages and other information obtained while using the Website is obtained at your risk and you bear the entire responsibility for any losses that you may experience as a result of your use of our Website.   Indemnity You shall indemnify and keep MedLux Limited indemnified against all actions, claims, losses, costs (including all legal costs actually incurred or otherwise), damages and expenses that are suffered or incurred by MedLux Limited whether or not reasonable or otherwise foreseeable or avoidable which arise directly or indirectly from any breach or alleged breach by you of any of these Terms and Conditions.   Data Protection The confidentiality of your information is of paramount concern to MedLux Limited. To this end, MedLux Limited fully complies with Kenya’s laws. Information submitted to MedLux Limited over this website is normally unprotected until it reaches us. Users are requested not to send confidential details or credit card numbers, for example, by email, unless specifically requested by MedLux Limited.   Governing Laws and Severability These Terms and Conditions shall be governed and interpreted in accordance with the laws of Kenya. If any part of these Terms and Conditions for any reason is declared invalid by a court of competent jurisdiction, this will not affect the validity of any remaining part of the Terms. Any such remaining part will remain in full force and effect as if the invalid part of the Terms had been eliminated. If you require any further information please email us or write to the Digital Marketing Department at: Digital Marketing MedLux International P.O Box 7411 – 00100 Nairobi