Food Server

The MedLux International Hospital brand is a newly established luxury medical hospitality outlet. When we open our doors, a contemporary and artistic masterpiece on Westlands Road, MedLux International Hospital shall stand as a symbol of uncompromising elegance and bespoke service. Our identity shall be built around the best address in the City, MedLux International is a place where trends are born, boundaries are broken and guests can simply heal exquisitely.
Occupying a twenty storey masterpiece, with 360 – degree panoramic views of the Nairobi skyline, framed by the upper class residential and business Westlands district, the unique MedLux International facility, is at the heart of the capital’s high street.
The facility has an emergency department, high end outpatient clinic, signature inpatient suites and top of the range surgical facilities surrounded by lush amenities. With a luxurious service-scape, there is need to have talent that brings life to the fixtures and fittings. At Medlux, boxes don’t exist and we color outside the lines while observing highest international healthcare code of ethics and conduct. You will thrive with us if you are agile, innovative and you live for unprecedented levels of 360 degree patient experience. We invite you to explore a career journey with us. We are currently hiring Food Servers (8 Positions) to join our team.

Job Summary

Welcome to our family

As an aspiring center of excellence, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

Our facility is searching for a for an enthusiastic Food Server to join our talented team and help oversee, enhance and ensure a pleasant dining experience for our guests. The Food Server will maintain a positive and respectful relationship with team members, engage with guests in a professional, dignified manner, and inform management of potential service and product issues before they arise. You will perform opening duties to prepare for service, and closing duties at the end of your shift. You will employ sound judgment to establish whether to take guests’ food orders swiftly or to allow them time to relax. To ensure success you will value our patrons as if they were guests in your home, and take pride in your work. Top candidates will be sincere, hospitable and hard-working. No matter whether a guest arrives weary from their illness or excited for a new addition to their family, you know what to say to make them feel at home. They will appreciate your smile, warmth and courtesy. When they know you genuinely care about the quality of their visit, you are operating at a level of excellence.

What you’ll do

  • Performing opening duties such as setting tables, polishing glasses, folding napkins and
    replenishing condiments.
  • Attending pre-shift and general meetings to update knowledge of special offers and stock-
    related issues, and to discuss service and product matters.
  • Assisting management and hosts to meet, greet and seat guests, and issuing them food
    and wine menus.
  • Introducing yourself to guests, and informing them of special offers and stock shortages
    before they select items off the menu.
  • Ensuring beverages are served swiftly and replenished continuously.
  •  Ensuring accuracy when entering orders into point of sale (POS) system.
  •  Following up on food and beverage orders with back of house (BOH).
  •  Checking on guests to establish satisfaction with product and overall experience, and
    providing management with feedback.
  •  Issuing guests with their check on request, and greeting and thanking them sincerely on
    departure.
  • Performing closing duties such as sweeping and vacuuming, and preparing linens for
    collection by laundry service.

Perks you deserve

We’ll support you in and out of the workplace by offering:
  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on in – house food and beverage
  • Recognition programs

What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details
  • Has experience in at least a 3 star recognized hotel in a similar role.
  • Has training
  • Has at least 2 years’ experience.
  • Has exceptional communication skills.
  • Lives and breathes customer experience.
This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Medlux International Hospital is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Medlux International Hospital does not discriminate on the basis of disability, veteran status or any other basis protected under Kenya’s laws. 

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