Concierge

The MedLux International Hospital brand is a newly established luxury medical hospitality outlet. When we open our doors, a contemporary and artistic masterpiece on Westlands Road, MedLux International Hospital shall stand as a symbol of uncompromising elegance and bespoke service. Our identity shall be built around the best address in the City, MedLux International is a place where trends are born, boundaries are broken and guests can simply heal exquisitely.

A twenty storey masterpiece, with 360 – degree panoramic views of the Nairobi skyline, framed by the upper class residential and business Westlands district, the unique MedLux International facility, is at the heart of the capital’s high street. The facility has an emergency department, high end outpatient clinic, signature inpatient suites and top of the range surgical facilities surrounded by lush amenities.

With a luxurious service-scape, there is need to have talent that brings life to the fixtures and fittings. At Medlux, boxes don’t exist and we color outside the lines while observing highest international healthcare code of ethics and conduct. You will thrive with us if you are agile, innovative and you live for unprecedented levels of 360 degree patient experience. We invite you to explore a career journey with us.

We are currently hiring Concierge (5 positions) to join our team.

Job Summary

Welcome to our family

As an aspiring center of excellence, there’s no better place to make your mark. If you have an eye for the small things and enjoy working on details, we welcome you to join our global family. Advanced knowledge of accounting and finance is pre – requisite with a positive attitude, good communication skills and commitment to delivering a high level of customer service. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The impact you’ll make

MedLux International Hospital is in search of a friendly and professional Concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service.

The successful candidate will have a confident personality, enjoy networking with clients and be equipped with excellent communication skills (written and verbal). In addition, you should possess a comprehensive knowledge of various cultures, travel selections, and service preferences.

What you’ll do

  • Upon request of clients, make clinic, service and room reservations.
  • Complete exchanges and returns in a timely and professional manner.
  • Help with the organization of on-site logistics to enhance the client experience for
    individuals, corporate/groups of clients and large families.
  • Greet clients when they enter the building and guide them to their designated areas.
  • Process important queries and manage customer expectations in a polite and friendly
    manner.
  • Keep track of frequent clients and create a tailored experience based on their personal
    needs.
  • Answer telephones and monitor the switchboard.

Perks you deserve

We’ll support you in and out of the workplace by offering:
  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of well-being and happiness
  • Opportunities to serve and give back to the community
  • Discounts on in – house food and beverage
  • Recognition programs

What we’re looking for

  • A warm, people-oriented demeanor
  • A team-first attitude
  • Excellent communication skills
  • A gift for paying attention to the smallest details
  • A diploma in hospitality and/or tourism
  • Minimum of 3 years’ client facing experience
  •  Current police certificate of good conduct (This will be verified)
This role requires compliance with accounting assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kilograms without assistance. Perform other reasonable job duties as requested by your supervisor.

You’re welcome here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Medlux International Hospital is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Medlux International Hospital does not discriminate on the basis of disability, veteran status or any other basis protected under Kenya’s laws.

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